Effective: June 16, 2026 · Version 2.0
This Policy explains how venues ("Customers") are charged, when refunds or adjustments apply, and how disputed redemptions are handled. It supplements the Business Terms and the Merchant Services Agreement.
1. What you're charged for
- The Platform is free to join — no setup fee, subscription, or long-term contract.
- You are charged only for validated redemptions — the promoter payout you set plus the platform fee per validated redemption.
- Reserve on issue; charge on validation. Issuing a promotion reserves its cost against your budget so you can't over-issue; you are charged only when a redemption is validated. Unredeemed, expired, or declined issues are never charged and return to your available pool.
2. Billing cadence
Charges are processed daily for the prior cycle's validated redemptions, via Stripe. You receive an itemized receipt per cycle. Card details are tokenized by Stripe; ENTRRO never sees or stores raw card numbers.
3. Failed payments (LOCKED POLICY)
If a charge fails, then until you cure it: 1. Passes already issued to guests remain valid and are honored through their redemption window; 2. You cannot issue new promotions (new issuance is paused); and 3. Your promotions are hidden from promoters (removed from discovery/sharing).
Once payment is resolved, issuance resumes and your promotions are restored. An urgent "update payment method" prompt appears in Billing while a charge is unresolved.
4. Refunds & adjustments
- Declined redemptions are not billed — there is nothing to refund.
- If you are charged for a redemption that should not have been (e.g., a validation error on ENTRRO's side, a duplicate charge, or a confirmed processing error), we will credit or refund the affected amount.
- ENTRRO does not refund validated redemptions where scan/validation data confirms the qualifying transaction occurred.
5. Disputed redemptions
- You may dispute a redemption within 7 days of the charge. Disputes are reviewed within 5 business days.
- ENTRRO absorbs confirmed fraud; you bear confirmed valid redemptions where door-scan and validation data confirm the qualifying transaction.
- Outcomes are credited, refunded, or upheld accordingly.
6. Chargebacks
Initiating a bank chargeback for a properly incurred charge (instead of using the dispute process above) may result in chargeback fees and suspension of new issuance until resolved. We will work with you in good faith to resolve billing issues directly first.
7. Taxes
Fees are exclusive of taxes. You are responsible for any sales, use, or similar taxes arising from the services, excluding taxes on ENTRRO's net income.
8. Governing law
This Policy is governed by the laws of the State of Wyoming, USA; disputes are resolved by binding arbitration in Sheridan County, Wyoming under AAA rules, consistent with the Business Terms.
Contact
legal@entrro.com · billing questions: support@entrro.com