Effective: June 16, 2026 · Version 2.0
This Policy explains how ENTRRO keeps the marketplace honest and safe — how fraud is structurally prevented, how to report problems, and how disputes are handled. It works with the Acceptable Use Policy and Code of Conduct.
1. Fraud is prevented by design
ENTRRO's model makes inflated counts hard by construction:
- The verified door scan is the only payment trigger. A promoter is paid for a guest only when that guest is actually validated at the venue's door. Clicks, shares, and link opens never earn a payout.
- Unique, single-use QR per guest. Each guest pass carries its own one-time code, so it cannot be copied or reused to manufacture validations.
- Venues control the brief and the door. The venue approves every promotion brief and runs its own door verification, so it sees and consents to what it is paying for.
- Per-redemption manager validation is required for qualifying transactions, adding a human check at the point of service.
- Promoter reputation scoring runs as a secondary layer to flag patterns that look abusive.
2. Reporting fraud, harassment, or safety issues
If you see suspected fraud, harassment, threats, or an unsafe situation, report it to trust@entrro.com or through in-app reporting. Provide as much detail as you can — venue, time, screenshots, and the people involved.
3. Our response approach
We triage reports by severity and risk. We may investigate validation logs and scanner data, contact the parties, and take action under the Code of Conduct's enforcement ladder — up to suspension or termination and, for confirmed fraud, forfeiture of related earnings and referral to law enforcement.
4. Who bears the cost
- Confirmed fraud: ENTRRO absorbs the loss tied to validations proven fraudulent; affected pending payouts are reversed or withheld.
- Confirmed valid redemptions: where a guest was genuinely validated at the door, that is a real result the venue bears as a normal cost of acquisition, even if the venue later regrets the promotion.
Declined, expired, or unredeemed passes are never charged to a venue and return to its available pool.
5. Appeals
If you believe an enforcement or fraud decision was wrong, appeal to appeals@entrro.com with your account details and supporting context. We will re-review.
Contact
Reports: trust@entrro.com · Appeals: appeals@entrro.com