ENTRRO is a real-world platform — people enter physical venues, money changes hands, brands and reputations are on the line. Trust & Safety is not a separate team; it's the spine of the product. This page lays out our approach.
The core design makes fraud very hard:
New promoters complete identity verification (KYC) before they can earn. Reputation scoring uses delivered vs. promised ratios, dispute history, and venue feedback. Rate limits scale with reputation — new accounts can't drop a hundred briefs the day they join.
Venues are verified against business registration data, licence status, and address. Failure to verify pauses billing and brief creation.
trust@entrro.com is monitored every day, including weekends. Safety-related reports (harassment at a venue, an unsafe situation, a minor in an adult venue) receive a same-day response. Other reports within one business day.
Confirmed violations escalate: warning → temporary suspension → permanent removal. Pending earnings tied to the violation may be withheld. Where law requires, we cooperate with regulators and law enforcement.
Threats, doxing, discrimination, or harassment based on protected characteristics get an immediate hard line — permanent removal on first confirmed offence.
Promoters may not target minors. Venues serving alcohol must enforce local minimum age checks at the door — ENTRRO will not pay out on an arrival the venue itself wouldn't legally serve.
All charges, promoter payouts, and refunds run on Stripe — the payment infrastructure behind Amazon, Google, Shopify, Salesforce, and over 10 million businesses worldwide. Stripe is PCI DSS Level 1 certified (the strictest tier), SOC 1 and SOC 2 Type II audited annually, PSD2 / SCA compliant in Europe, and supports 3D Secure 2 fraud screening on every card transaction.
Card details are tokenised by Stripe at the moment of capture and never reach ENTRRO servers — we never see, store, or log raw card numbers. Funds and pending promoter payouts are held in Stripe's regulated, ring-fenced accounts, not in an ENTRRO bank balance. That means even in an extreme operational incident on our side, money in flight is protected.
Questions? legal@entrro.com. This is a plain-language version of the legal document; the formal text is available on request and prevails in any conflict.
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